MAINTENANCE, WARRANTY AND REPAIR WORKS, SPARE PARTS

Has your trusty product broken and you don't know what to do next?

Get in touch by phone
67 555 888

20+

years of experience

Baltic

covered network

Real-time

maintenance monitoring

30k+

satisfied customers
per year

Important questions to think about before:

Does the product have a warranty?

Warranty is based on a valid document. In the absence of a warranty, the price list must be taken into account.

What type of product is it?

We recommend clarifying with customer service that although we also repair products purchased from other stores, there are also brands whose products our cooperation partners do not offer repair. In addition, if you can easily bring a product under 10kg to the store, feel free to ask us for transport assistance with a 10kg+ product.

If the product weighs more than 10 kg, we can also help with transportation - ask our customer support for more details.

How to send the product for repair?

Where do I bring the product?

Products under 10 kg can be brought to the nearest store by contacting checkout or Service Desk. For larger (10+ kg) products, customer support must be contacted to arrange product transportation.

What happens next with my product?

Once the condition of the product is fixed in the store, an overview is sent to an email. Product is then sent to an authorized service center for repair. We also offer replacement products, such as refrigerators, washing machines, so you have less to worry about.

Once product is ready

You will be notified by email or SMS when the product is ready. Then pick up the product at the agreed place or arrange transport with customer support and we will bring the appliance home. We keep a repaired household appliance or electronic device for 60 days.

Check out pricing

Find more information about paid repairs and maintenance services in our price list.

Important: Non-warranty products are subject to additional charges, which will be communicated in the quote.

When the product is ready, wait for a notification by e-mail or SMS.

Trouble with spare parts?

An environmentally friendly attitude is important to us. If any spare part of your electronic device is broken or lost, contact us.

Sometimes a small update is enough to bring a faithful technological friend back to life.

Frequently asked questions

I registered a complaint, when will I be contacted?

We will contact you within 1-3 business days to arrange further steps (such as a visit or transporting the device for maintenance).
Can I get a replacement product during the repair period?

If your device is covered by an extended warranty, the replacement product will cost you only 9.90€. In other cases, we offer the replacement product as a paid service. For more information, please see our price list.
What is the difference between a guarantee and a right to make claims?

The warranty arises from the manufacturer's terms and conditions, the length of which can be from six months to several years, depending on the manufacturer. When implementing the manufacturer's warranty, you must contact the manufacturer or its authorized representative. The right to file a claim is valid under Estonian law: 1. For private individuals, it is 2 years from the date of purchase. The claim must be filed no later than 2 months after the problem appears, by contacting the trader. 2. For legal entities, only the manufacturer's warranty applies, the right to file a claim does not apply.
Does the product have a new warranty/right to make claims after repair?

After the device is repaired, a 2-year warranty period applies to the repaired component, which does not extend to the entire device. If the repair is carried out by replacing the device, a new 2-year warranty period applies to the entire device.
Why do I have to pay a handling and shipping fee if my device is under warranty?

If during the diagnostics it turns out that the problem is not a manufacturing defect or is due to a user error, the distribution of costs depends on:
1. The first year after purchase, the costs are borne by the trader.
2. The second year after purchase, the costs are borne by the customer.
3. For legal entities - the costs are borne by the customer in both years, if the cause of the problem is not a manufacturing defect.
What is a reasonable repair time?

Each case is assessed individually, based on the principle of reasonableness - the device must be repaired within a period of time that is convenient for the consumer. Depending on the complexity of the problem, this can range from a few weeks to several months.
Will the warranty or right to file claims be extended by the duration of the repair?

The warranty period is generally not extended. Some manufacturers may, however, offer an additional 1-3 months warranty for repairs, even if the original warranty has expired. The warranty period is not extended, but the repaired components are covered by a new 2-year warranty period.

Any questions?
Feel free to reach out to us!

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